A: Our unique Pineapple Pack® is a package of precut fabrics featuring 5 fabric designs and come with a choice of free pattern with purchase. The Pineapple Pack® family of Alice, Bella, Carla, Diana, Ellie and Fran each feature different combinations of precut fabric sizes. Our goal is to build focused fabric collections and provide all the fabric you need to make our original patterns. Pineapple Pack® precuts are like a kit, but you get to choose the fabric and the pattern! Since our Pineapple Pack® precuts contain traditional sizes, they can be used for your own unique patterns or projects.
A: The Bonus Quarter® is our signature cut. Measuring 21” long and ½ of the fabric width, it’s 3” longer than a fat quarter.
A: Our Pineapple Pack® precuts are like a kit, but you get to choose the fabric and a free pattern with purchase! Pineapple Pack® precuts have all the fabric you need for the free pattern. Some patterns require additional notions such as thread, batting, fusible interfacing that are not included in the fabric pack. Pineapple Packs are made of precut fabrics in traditional sizes which can be used directly or as preparation for your project which might call for some trimming. (Note that we do not custom cut fabrics to the exact final pattern pieces.)
A: Please call us at 1-844-773-7225 for help. Our customer service hours are Monday – Thursday, 8am – 4pm and Friday 8am to 1pm Eastern time. You can also send an e-mail form here. For best results, use the following browsers: Chrome, Safari, Firefox, Microsoft Edge. Older versions of Microsoft Internet Explorer may not function well with our site (and many other newer sites).
A: No, we do not recommend prewashing any precut fabrics because they could shred in wash/dry process. Steam thoroughly with the iron to preshrink before any secondary cutting.
A: If you purchased fabric by the yard, we recommend: Machine wash cold, normal cycle with like colors; Do not bleach; Line dry or tumble dry low; Warm iron.
A: We purchase fabric from various manufactures who have fabric produced all over the world. We use 100% cotton “quilt shop only” fabrics to build our fabric groups. See the list of brands we use here.
A: The width of goods varies from one lot of cotton fabric to the next, so there will always be minor differences, especially in strips and Bonus Quarters. We measure our cuts from the inside of the pinked edge (see diagram below). If you find a short or badly cut piece of fabric in your Pineapple Pack, please contact us.
A: No, the fabric we sell has not been tested to meet flame retardant standards for children’s sleepwear. Most quilting fabric has not been tested for that standard.
A: Yes, we may be coming to city near you! See our event schedule here.
A: Yes, some packs are in very limited quantities and only sold at trade shows. Please contact us by e-mail here or call 1-844-773-7225 and we can see if any remain in our warehouse.
A: We design original patterns to coordinate with our Pineapple Pack precuts.
A: Yes, patterns are available as digital downloads for individual purchase.
A: When shipping to the United States, we charge $4.99 flat rate for orders under $50 and shipping is free for orders over $50.
A: At this time you cannot place online orders to ship outside of the US. In order to get international rates add items to your cart, dial 1-844-773-7225, and we will assist you from there to get shipping rates and finalize your order. Please note, rates for shipping outside the United States are significantly higher.
A: For large quantities, please contact us by e-mail here or call 1-844-773-7225.
A: Our products may be returned for a store credit within 30 days of original purchase, provided they are unopened and in "like-new" condition. Any shipping on returns will be at the expense of the buyer. The returned goods must include a copy of the receipt, your e-mail address, shipping address and phone number. Payment will be refunded after the returned package is received at Pineapple Fabrics.
A: Our customer service hours are Monday – Thursday, 8am – 4pm and Friday 8am to 1pm Eastern time.
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